Privacy Policy
Pudding Pot Lids respects your privacy and is committed to looking after your personal information. This policy explains what information we collect, why we use it and the choices you have when you shop with us or use puddingpotlids.com.
For the purposes of UK data protection law, Pudding Pot Lids is the controller of the personal information described in this policy.
Contact: puddingpotlids@gmail.com
Website: puddingpotlids.com
Business: Pudding Pot Lids is a trading name of Puddingpotlids Ltd, a company registered in England and Wales under company number 14348309.
Registered office: 15 Neville Road, Richmond, England, TW10 7QJ
Information we collect
Depending on how you interact with us, we may collect:
- your name;
- email address;
- telephone number where provided;
- billing and delivery address;
- order and purchase history;
- information you provide when contacting customer service;
- information submitted through wholesale or other enquiry forms;
- marketing preferences;
- technical information about how you use our website, such as device, browser, IP address and website activity;
- cookie and advertising information where you have consented to the relevant cookies.
Payments are processed by the payment providers available through our Shopify store. We do not normally receive or store your complete payment-card details ourselves.
How we use your information
We use personal information where necessary to:
Process your order and deliver your products
This includes taking payment, sending order confirmations, dispatching your order and dealing with returns, replacements and customer-service enquiries. Our lawful basis is generally that this processing is necessary to perform our contract with you.
Run and protect our business
We may use information for fraud prevention, website security, record keeping, accounting and complying with legal obligations. Our lawful basis may be legal obligation or our legitimate interests in operating and protecting our business.
Improve our website and customer experience
We may analyse how customers use our website, which pages perform well and how people discover Pudding Pot Lids. Where this involves non-essential analytics or similar technologies, we use them subject to the cookie and consent requirements that apply.
Marketing
If you sign up to receive marketing from us, we may send occasional emails about Pudding Pot Lids, products, offers or other relevant news. You can unsubscribe at any time using the link in an email or by contacting us. Where required, we rely on your consent. In circumstances where UK law permits marketing to existing customers, we may rely on the applicable lawful basis and will always provide an easy way to opt out.
Respond to wholesale enquiries
If you enquire about stocking Pudding Pot Lids, we use the information you provide to assess and respond to your enquiry and, where appropriate, manage the resulting business relationship.
Who we share information with
We only share personal information where reasonably necessary to operate Pudding Pot Lids. This may include:
- Shopify, which provides our ecommerce platform;
- payment providers used through our checkout;
- Royal Mail and other delivery providers where necessary to fulfil an order;
- email and customer-communication providers;
- analytics providers;
- advertising platforms such as Meta where the relevant consent and legal requirements are satisfied;
- professional advisers such as accountants, legal advisers or insurers;
- government, regulatory or law-enforcement bodies where required by law.
We do not sell customer personal information.
International transfers
Some of the technology providers we use operate internationally and may process information outside the United Kingdom. Where personal information is transferred internationally, we rely on the safeguards required by applicable data-protection law and/or the safeguards implemented by the relevant service provider.
Cookies
Our website uses cookies and similar technologies. Some are strictly necessary for functions such as the shopping basket, checkout and website security. Other cookies, such as analytics or advertising cookies, are only used where the applicable consent requirements have been satisfied. You should be able to manage your choices through our cookie-consent controls.
How long we keep information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and regulatory requirements. Order and transaction records may need to be retained for several years for accounting, tax and legal purposes. Marketing information is retained until you unsubscribe, withdraw consent where applicable, or it is no longer reasonably necessary.
Your rights
Depending on the circumstances, UK data-protection law gives you rights including the right to:
- request access to your personal information;
- ask us to correct inaccurate information;
- ask us to erase information in certain circumstances;
- ask us to restrict certain processing;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent.
To exercise a right, contact puddingpotlids@gmail.com. You also have the right to complain to the Information Commissioner's Office if you believe your personal information has been handled improperly.
Security
We take reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access or disclosure. No online system can be guaranteed to be completely secure, but we use established ecommerce and payment providers and take reasonable steps appropriate to our business.
Third-party websites and social platforms
Our website may link to third-party websites or social platforms such as Instagram, TikTok or Etsy. Those services operate under their own privacy policies and we are not responsible for how they process information when you use their platforms.
Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The current version will always be published on this page with its latest update date.
Contact
Questions about this policy or how we use your personal information can be sent to: puddingpotlids@gmail.com