Delivery & Returns

Delivery

We aim to dispatch your order within 1-2 business days from the date of purchase.

Orders are sent via Royal Mail 2nd Class. Please allow up to 5 working days for your lids to arrive; this is an estimate rather than a guaranteed delivery date.

Your order remains our responsibility until it is delivered to you. If your parcel is lost, arrives damaged, or items are missing, please contact puddingpotlids@gmail.com and we will investigate and provide an appropriate replacement or refund. We may pursue any delivery claim with Royal Mail separately.

Changing your mind

If you're a UK consumer purchasing online, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason. After telling us you want to cancel, you then have a further 14 days to return the goods. Please contact puddingpotlids@gmail.com before returning an order.

Unless the goods are faulty, damaged or incorrect, you're responsible for the cost of returning them — we recommend a trackable shipping service. Refunds will include the cost of our standard delivery option; we may make a deduction where handling beyond what's reasonably necessary has reduced the value of the goods.

Refunds are processed in accordance with your statutory rights, normally no later than 14 days after we receive the returned goods or satisfactory evidence they've been sent back.

Faulty or damaged goods

If your order arrives broken, damaged, faulty or incorrect, contact us as soon as possible at puddingpotlids@gmail.com with a clear photo. Depending on the circumstances, we may provide a replacement, repair or refund.

Nothing here affects your rights under the Consumer Rights Act 2015, including your right to reject faulty goods within 30 days for a full refund.

More detail

Full terms covering ordering, delivery, returns and faulty goods are in our Terms & Conditions.